Privacy Policy

1. Who we are

Conversion Copywriters Lda. (referred to as "Conversion Copywriters", "we", "us", or "our") is a copywriting agency registered in Portugal. Our registered address is R. 28 de Janeiro 154, 2680-467 Camarate, Portugal. We operate this website at conversioncopywriters.com and are the data controller for personal data collected through this website.

You can contact us regarding privacy matters at hello@conversioncopywriters.com.

2. What data we collect

We collect personal data in the following circumstances:

• Contact form submissions: first name, last name, email address, phone number (optional), company name (optional), and the content of your message.
• Checkout: first name, last name, email address, phone number, and country. Payment processing is handled by Stripe — we do not receive or store your card details.
• Automatic data: when you visit our website, we may automatically collect your IP address, browser type, pages visited, and session duration for analytics and security purposes.
• Cookies: see our Cookie Policy for details on cookies we use and how to control them.

3. How we use your data

• To respond to your enquiries and manage project communications.
• To process payments and fulfil service orders.
• To send you project-related emails, updates, or invoices.
• To comply with legal obligations, including tax and invoicing requirements under Portuguese law.
• To improve our website and services through anonymised analytics.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal basis for processing

We process your personal data under the following legal bases (GDPR Article 6):

• Contract performance: when processing is necessary to fulfil or enter into a contract with you (e.g. service delivery, invoicing).
• Legitimate interests: when we process enquiry data to respond to potential clients, or when using analytics to improve our service, provided these interests are not overridden by your rights.
• Legal obligation: when required by Portuguese or EU law.
• Consent: where you have explicitly agreed to data processing, such as accepting cookies.

5. Third-party services

We use the following third-party services that may process your data:

Service	Purpose	Data shared
Stripe	Payment processing	Name, email, country, order details
Google Analytics (optional)	Website analytics	Anonymised usage data

Each third-party processor is subject to its own privacy policy. We recommend reviewing them independently.

6. Data retention

We retain your personal data for as long as is necessary for the purpose it was collected. Specifically:

• Enquiry and contact form data: up to 2 years, unless you request deletion earlier.
• Project and order data: up to 7 years for invoicing and tax compliance under Portuguese law.
• Analytics data: retained in anonymised form for up to 26 months.

7. Your rights

Under GDPR, you have the following rights:

• The right to access your personal data.
• The right to rectify inaccurate data.
• The right to erasure ("right to be forgotten"), subject to legal limitations.
• The right to data portability.
• The right to object to processing based on legitimate interests.
• The right to withdraw consent where processing is consent-based.
• The right to lodge a complaint with the CNPD (Comissão Nacional de Proteção de Dados).

To exercise any of these rights, contact us at hello@conversioncopywriters.com. We will respond within 30 days.

8. International transfers

Your data may be transferred to servers outside the European Economic Area (EEA) when using third-party services such as Stripe. In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where applicable.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Payments are processed exclusively through Stripe's PCI-DSS compliant infrastructure.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated date at the top of this page will reflect when changes were last made. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

Conversion Copywriters Lda.
R. 28 de Janeiro 154
2680-467 Camarate, Portugal
hello@conversioncopywriters.com
VAT: PT516734209